For businesses & individuals
IT Support & Managed Services
Complete IT infrastructure for offices and homes. Servers, networks, workstations, cloud services, backup, and ongoing support. We keep your technology running so you can focus on your business.
Why TechnoActive
Why choose us for it support & managed services
We understand both sides — smart home technology AND business IT. Whether you need a server room for your office or a home network that supports 50 IoT devices, we bring enterprise thinking to every project without enterprise pricing.
Capabilities
Complete it support & managed services capabilities
Every aspect of your security, delivered by one intelligent system.
Server & Infrastructure
Windows Server, Linux, NAS deployment. Active Directory, file sharing, virtualisation. Regular maintenance and monitoring to prevent problems before they happen.
Cloud & Microsoft 365
Full Microsoft 365 and Google Workspace setup, migration, and administration. Email, Teams, SharePoint, OneDrive. User management and licence optimisation.
Backup & Recovery
Automated backup for servers and workstations — on-site and cloud. Tested recovery procedures. When disaster strikes, your data is safe and your business continues.
Also Included
Everything you need
Office Networking
Switches, routers, firewalls, WiFi. VLANs and VPN for remote workers. Secure guest networks.
Workstation Deployment
PC/laptop procurement, imaging, domain joining, software. Get your team productive on day one.
Ongoing Support
Remote and on-site. Proactive monitoring, patches, health checks. Your outsourced IT department.
How We Deliver
Our process
IT Audit
We review your current infrastructure, identify pain points, and understand what your business needs from technology.
Solution Design
Right-sized infrastructure proposal. No enterprise bloat for a small office. Transparent pricing.
Implementation
Server setup, network configuration, workstation deployment, cloud migration. Minimal business disruption.
Managed Support
Ongoing monitoring, maintenance, and helpdesk. SLA-backed response times. Your technology, managed.
FAQ
Common questions
Yes. Monthly managed service agreements with guaranteed response times. Proactive monitoring and a set number of support hours. Ad-hoc also available.
Absolutely. Many clients are 5-20 staff. Right-sized solutions without enterprise pricing, but with professional IT management.
Managed agreements from £50/user/month. Ad-hoc at £75-£100/hour. Server and network builds quoted individually.
Yes. Full migration over a weekend — email, files, users. Training and documentation included. Your team arrives Monday with everything working.
Our managed IT packages include remote monitoring of all servers and workstations, a helpdesk for day-to-day issues, regular patch management and security updates, automated backup with tested recovery, basic cybersecurity including endpoint protection and email filtering, and quarterly health checks. We also handle user onboarding and offboarding, licence management, and vendor liaison. Response times are SLA-backed — typically within 1 hour for critical issues and 4 hours for standard requests. Everything is included in a predictable monthly per-user fee with no surprise charges.
For critical issues — server down, security breach, or total loss of connectivity — we respond remotely within 1 hour, often faster. Standard issues like a user locked out, printer problem, or software query are typically addressed within 4 hours. If on-site attendance is needed, we're based in Hatch End and can reach most London locations within 60-90 minutes. We offer tiered SLAs so you can choose the response level that matches your business needs and budget, from next-business-day through to priority same-day response.
Yes. We deploy VPN solutions using Netgate pfSense or Ubiquiti site-to-site tunnels that give remote workers encrypted access to office resources as if they were on-site. For hybrid teams, we set up split-tunnel VPNs so only business traffic routes through the office while personal browsing stays local — keeping things fast and secure. We also configure multi-factor authentication, endpoint compliance checks, and can segment remote access so staff only reach the systems they need. It's a permanent, professional solution — far more secure and reliable than consumer VPN services or exposed RDP.
Ready to get started?
Free consultation. No obligation.
Areas we cover