IT supportyour business never has to chase.

Yes. Monthly managed service agreements with guaranteed response times. Proactive monitoring and a set number of support hours. Ad-hoc also available.

Absolutely. Many clients are 5-20 staff. Right-sized solutions without enterprise pricing, but with professional IT management.

Managed agreements from £50/user/month. Ad-hoc at £75-£100/hour. Server and network builds quoted individually.

Yes. Full migration over a weekend — email, files, users. Training and documentation included. Your team arrives Monday with everything working.

Our managed IT packages include remote monitoring of all servers and workstations, a helpdesk for day-to-day issues, regular patch management and security updates, automated backup with tested recovery, basic cybersecurity including endpoint protection and email filtering, and quarterly health checks. We also handle user onboarding and offboarding, licence management, and vendor liaison. Response times are SLA-backed — typically within 1 hour for critical issues and 4 hours for standard requests. Everything is included in a predictable monthly per-user fee with no surprise charges.

For critical issues — server down, security breach, or total loss of connectivity — we respond remotely within 1 hour, often faster. Standard issues like a user locked out, printer problem, or software query are typically addressed within 4 hours. If on-site attendance is needed, we're based in Hatch End and can reach most London locations within 60-90 minutes. We offer tiered SLAs so you can choose the response level that matches your business needs and budget, from next-business-day through to priority same-day response.

Yes. We deploy VPN solutions using Netgate pfSense or Ubiquiti site-to-site tunnels that give remote workers encrypted access to office resources as if they were on-site. For hybrid teams, we set up split-tunnel VPNs so only business traffic routes through the office while personal browsing stays local — keeping things fast and secure. We also configure multi-factor authentication, endpoint compliance checks, and can segment remote access so staff only reach the systems they need. It's a permanent, professional solution — far more secure and reliable than consumer VPN services or exposed RDP.

Outsourced IT support means we act as your IT department — monitoring, helpdesk, security, and strategy — for a fixed monthly fee instead of you employing in-house staff. For most London small businesses of 5-50 people, it costs a fraction of a single IT hire while giving you a whole team's expertise. You get proactive monitoring that catches problems before they cause downtime, guaranteed response times, and someone accountable for backups, updates, and security rather than "whoever is least busy". Most of our clients switched from either no formal IT support or a break-fix arrangement that only helped after things had already gone wrong.

Yes. Beyond the helpdesk, we advise on IT strategy: choosing between cloud and on-premise servers, planning office moves and fit-outs, budgeting hardware refresh cycles, meeting Cyber Essentials requirements, and scaling infrastructure as you hire. Because we also install networks, cabling, and access control ourselves, our recommendations come from engineers who will actually build the solution — not a consultant who hands you a report and leaves. IT consultancy is included in our managed agreements and available standalone for one-off projects.

Yes — this is our home ground. Our office is at Avondale House on Uxbridge Road in Hatch End, so businesses in Hatch End, Harrow, Pinner, Northwood, Stanmore, and the surrounding HA postcodes get genuinely local IT support: most remote issues fixed within the hour, and an engineer on-site in minutes rather than fighting across London. We support local shops, restaurants, clinics, and offices — and being local means we can pop back to check everything is running properly after a job, not just close the ticket.