Privacy Policy

1. Who we are

TechnoActive ("we", "us", "our") is a smart home automation company registered in England. We are the data controller responsible for your personal data.

• Company: TechnoActive
• Address: Avondale House, 262 Uxbridge Road, Hatch End, Middlesex, HA5 4HS, United Kingdom
• Email: info@technoactive.co.uk
• Phone: +44 208 191 2479

2. What data we collect

We may collect the following personal data:

Information you provide directly

• Name and contact details (email, phone number) when you submit a contact form or request a consultation
• Property address and project details when you enquire about our services
• Communication records when you correspond with us by email, phone, or through our website

Information collected automatically

• Technical data: IP address, browser type and version, operating system, device type
• Usage data: pages visited, time spent on pages, navigation paths, referring website
• Cookie data: as described in our Cookie Policy

3. How we use your data

We use your personal data for the following purposes:

4. Who we share your data with

We may share your personal data with:

• Google Analytics: anonymised website usage data for analytics purposes (see our Cookie Policy)
• Vercel Inc: our website hosting provider, which processes data to serve you web pages
• Professional advisors: accountants, lawyers, or insurers where necessary
• Law enforcement: where required by law

We do not sell your personal data to third parties. We do not share your data with marketing companies.

5. International transfers

Some of our third-party service providers (such as Google and Vercel) are based outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO) or adequacy decisions.

6. How long we keep your data

• Enquiry data: 2 years from your last contact with us
• Client project data: 7 years after project completion (for legal and warranty purposes)
• Website analytics: 26 months (Google Analytics default retention)
• Communication records: 3 years from the date of correspondence

7. Your rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access your personal data (Subject Access Request)
• Rectify inaccurate or incomplete data
• Erase your personal data ("right to be forgotten")
• Restrict processing of your data
• Object to processing based on legitimate interest
• Data portability — receive your data in a structured format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at info@technoactive.co.uk. We will respond within 30 days.

8. Data security

We implement appropriate technical and organisational measures to protect your personal data, including:

• HTTPS encryption for all data in transit
• Secure hosting with Vercel (SOC 2 Type 2 compliant)
• Access controls limiting who within our organisation can access your data
• Regular security reviews of our systems and processes

9. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

We would appreciate the chance to address your concerns before you contact the ICO, so please reach out to us first.

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.